Scope of Cover

EFFECTIVE FROM OCTOBER 2016 - 24ᵗʰ APRIL 2023

MAC Ute Accessories Ltd Hard Lid warranty is to the original purchaser only, subject to the terms and conditions herein for a period of 12 months from the original date of purchase for any MAC Ute Accessories Ltd manufactured products and inclusive of powder coat application.
If purchase is covered under a preferred supply agreement, the vehicle Manufacturers warranty period applies up to a maximum of 36 months.

EFFECTIVE FROM 24ᵗʰ APRIL 2023

MAC Ute Accessories Ltd Hard Lid warranty is to the original purchaser only, subject to the terms and conditions herein for a period of 3 years from the original date of purchase for any MAC Ute Accessories Ltd manufactured products and inclusive of powder coat application.
If purchase is covered under a preferred supply agreement, the vehicle Manufacturers warranty period applies up to a maximum of 60 months.

Hard lid Components - Hardware (Handles), gas struts, seals and any other structural components are covered under warranty for 12 months. Warranty does not cover any friction damage, wear and tear, obvious misuse, incorrect installation, vehicle structure issues or failure to adhere to the service and maintenance guidelines as outlined below.

MAC Ute Accessories Ltd undertakes to repair, or at our option, replace without cost to the owner either for materials or labour, any product which is found to be defective as determined by MAC Ute Accessories Ltd within the warranty period.

Warranty cover is effective from the date of purchase from MAC Ute Accessories (date of Invoice of supply to the original purchaser).

WHAT IS COVERED

MAC Ute Accessories will only cover warranty issues relating to the installation of a MAC Utes Hard Lid for installations which have been undertaken by MAC Ute Accessories or their nominated Installation agent. Warranty cover under this clause does not extend to Hard Lids which have been installed by the customer (vehicle owner), vehicle dealer or any non-approved installation agent or person. In this instance, warranty cover will be limited to the Hard Lid components only and any other or installation related issues are the responsibility of the installer.

Any wiring of sports bars done during installation of MAC230FR Hard Lids is to be done with Genuine looms only supplied by customer/manufacturer or Dealer at time of installation. No other wiring will be covered under the MAC Ute Accessories warranty.

• Installation issues that arise where Installation has been undertaken by MAC Ute Accessories or one of their approved fitment agents (if the install has been done by fitting agent, all liability and any costs relating to correct the installation related issues will be covered by that agent).

• All structural components which make up the structure of a MAC Utes Hard Lid (ie: sub frame / hinges / star knobs / clamp brackets / Chequer plate / slam latch system / Handle / Struts. Wear and tear on any of these items is not covered.

• Any damage occurring to a vehicle during storage and / or installation, costs to repair any such damage is the sole responsibility of whoever is undertaking the installation and has the vehicle in their care. Thorough inspections of vehicles are to be done with the customer where applicable upon vehicle arrival and again upon collection of the vehicle. Vehicles and their contents can be stored inside MAC Utes premises when required at owners’ risk.

This warranty will not extend to consequential loss or damage to either person or property or expenses such as (but not limited to) freight / delivery expenses of the accessory / vehicle, hire or loss of use of vehicle, charges, tolls and travelling expenses.

SERVICE AND MAINTENANCE GUIDELINES

The following items need to be attended to on a regular basis. More frequent service is required in frequent or severe off-road conditions. Refer to your recommended maintenance sticker on the underside of your hard lid for further instructions. We recommend these checks are done monthly.

1. Check all internal and external bolts, tighten if required - we recommend pre-checks before vehicle being driven on gravel roads.
2. Check, clean and replace damaged seals as required.
3. Wash external surface with pH neutral wash detergent.
4. Use graphite powder on lock barrel, slam latches and hinges as required.
5. Do not use WD40 or similar oil-based products as this may result in damage to the powder coat finish.
6. Abrasive compounds are not recommended for polishing or cleaning the powder coated surface.

WHAT IS NOT COVERED - HARD LID

Warranty cover does not apply to any component failure or defect caused by:

• Any abnormal or extreme off-road usage
• Abuse, Accidental or Malicious damage
• Removal or defacing of the product serial number
• Lack of regular servicing as stated on the maintenance list
• Driving with the hard lid in an open position (unless MACGAP being used)
• Misuse or Negligence
• Repossession under financing agreement
• Non-Factory modifications to the product or its components
• Water ingress after vehicle has been through high pressure car wash
• Incorrect Installation / Use of non-factory fitting components
• Damage / Friction damage to wellside because of dirt or other residue being present between the Hard Lid seal and the wellside of the vehicle. (We recommend also purchasing our wellside paint protection kit to alleviate this risk)
• Damage to hard lid or vehicle as a result of incorrect tie downs being used to secure loads to the hard lid that are in excess of hard lid load rating. MAC300 hard lids are supplied with the compatible tie down kit that is to be used to secure loads on that hard lid. If damage occurs as a result of those tie downs not being used, that damage is not covered under warranty.
• Damage to hard lid or vehicle as a result of Hard lid being overloaded in excess of lid load rating and/or vehicles payload. (Click LOAD SAFETY to see more details)

WHAT IS NOT COVERED - HANDLE

Warranty cover does not apply to any component failure or defect caused by:

• Any hard Lid handle showing physical damage (not faulty) ie: snapped or broken caused by handle or handle cover being left in an open position and unsecured loads on top of and underneath the lid (or any other reason causing similar damage).
  Only Faulty handles (seized locks or failing to close correctly) only will be replaced under warranty.

CLAIM PROCEDURE

Any defect identified, issues and the Hard Lid serial number must be reported to MAC Ute Accessories directly either by email directly or through the company from where it was purchased originally. Notification to MAC Utes should be made immediately after the discovery of any issues and must be made within the warranty cover period of the Hard Lid.

The product and your vehicle must be made available at MAC Ute Accessories (or other location as specified by MAC Ute Accessories) as soon as practicable.

This warranty will not extend to consequential loss or damage to either person or property or expenses such as (but not limited to) freight / delivery expenses of the accessory / vehicle, hire or loss of use, charges, tolls and travelling expenses.

INFORMATION REQUIRED TO START CLAIM

• Original order number or Name used to purchase the hard lid from MAC Utes
• Serial # of hard lid
• Vehicle information (Make/Model/Year/Rego)
• Details of issue (What is happening and where on the hard lid)
• Photos of issue (to be submitted via claim submission below)

PHOTOS REQUIRED TO MAKE AN ASSESSMENT

• Picture of hard lid Serial #
• Label on the Struts (if the strut/s are the issue)
• The hard lid in an open position showing struts extended (if the strut/s are the issue)
• Any water ingress (if water ingress Is the issue)
• Handle (photos of issue / damage or short video)
• Photo of hard lid closed on the wellside from the side and rear of the vehicle
• Any other images that will help in determining the issues and / or cause of the issues